Gate must be fitted on inside of the house, all outside fitted products hold a 5 year warranty.
Gate must be installed by a qualified accredited installation team.
Registration on our website with your details, order number, and all information required.
Sending a picture of the product installed.
Protected by, the board must be visible on the front wall of property
Booking of service of product must be done manually and annually on the link provided , failing to book a service of the product, will void the warranty.
Product must be cleaned and sprayed with our product purposely designed, Called , MAINTENANCE SPRAY. available online.
Installed products remain under warranty whilst the original owner occupies the house or apartment.
The ownership is not transferable and is Nul and Void on Sale or transfer of ownership.
Service of product is important , If after inspection we see product was not maintained to the specified service intervals, warranty is also void
If you do not register the product on the website ,within 7 days of installation, you void your warranty.
Extra charges might be valid when the product is not covered by the warranty due to any of the above terms.
After 2 years of use of the product the service contract expired , and service of product at a annual intervals will be charged at the current service fee of this time, and date.
Reminder you the customer must book the service of the product 14 days before the 12 month term of use.
Booking the service will be planned for and treated within the normal work day and work schedule of our service teams , based on area of placement for that specific day or week.
Any tampering or repairs done by anyone but by our own accredited teams will void your warranty.
Warranty does not include our DIY installation products.
